Contact Information

At Harrington & Vale, our Customer Care team is available to assist with questions about your order, delivery, returns, refunds, products or any other enquiry relating to your purchase.

Customer Care

Email: customercare@harrington-vale.com

Customer Care Hours:
Monday–Friday: 10:00 am–6:00 pm (UK time)

We aim to respond to all enquiries within 1 business day.

During periods of unusually high demand, response times may occasionally be slightly longer.

Order Enquiries

When contacting us about an existing order, please include your:

  • full name;

  • order number; and

  • a brief description of your enquiry.

Providing this information will help our Customer Care team assist you more efficiently.

Returns and Refunds

Before returning any item, please contact our Customer Care team.

We will provide the appropriate return instructions for your order.

Please do not send an item back before receiving return instructions from us.

For full details, please refer to our Returns & Refund Policy.

Delivery and Tracking

If you have a question about the status of your order, tracking information, a delayed delivery or a delivery issue, please contact Customer Care with your order number.

For further information about processing and delivery times, please refer to our Shipping & Delivery Policy.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Please include your order number and details of the issue. We may reasonably request photographs or other information where necessary to help us investigate and resolve the matter.

Privacy and Personal Information

For questions regarding your personal information, privacy rights or our handling of personal data, please contact:

Email: customercare@harrington-vale.com

Please refer to our Privacy Policy for further information.

Harrington & Vale

For all Customer Care and order-related enquiries, our official contact email is:

customercare@harrington-vale.com

Customer Care Hours:
Monday–Friday: 10:00 am–6:00 pm (UK time)