Privacy Policy

At Harrington & Vale, we respect your privacy and are committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact our Customer Care team or otherwise interact with us.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

Depending on how you interact with Harringtons & Vale, we may collect the following categories of personal information:

Identity and Contact Information

This may include:

your name;
email address;
telephone number;
billing address;
delivery address; and
other contact details you provide to us.

Order and Transaction Information

This may include:

products purchased;
order number;
order value;
payment status;
delivery and tracking information;
returns and refunds;
communications relating to your order; and
information necessary to deal with faulty, damaged, incorrect or missing items.

Payment Information

Payments are processed through the payment methods and payment service providers made available through our checkout.

We may receive information relating to the status and confirmation of your payment. Payment service providers may process payment information in accordance with their own privacy practices and legal obligations.

Customer Care Information

When you contact us, we may collect and retain information you provide in connection with your enquiry, including:

your name and contact details;
order information;
the content of your enquiry;
correspondence with our Customer Care team; and
photographs or other information you voluntarily provide when necessary to resolve an issue with an order.

Website and Device Information

When you visit our website, certain information may be collected automatically, such as:

IP address;
browser type;
device information;
pages viewed;
website interactions;
referring pages;
approximate location derived from technical information; and
cookie and similar technology information.

The information actually collected will depend on the technologies and services operating on our website.

2. How We Use Your Personal Information

We may use personal information to:

process and manage your orders;
process payments and payment confirmations;
arrange and manage delivery;
provide order and tracking information;
communicate with you about your purchases;
process cancellations, returns and refunds;
deal with faulty, damaged, incorrect or missing items;
provide Customer Care;
prevent and investigate fraud, misuse and other unlawful activity;
maintain the security and functionality of our website;
comply with our legal, regulatory, accounting and tax obligations;
establish, exercise or defend legal claims;
improve our website, services and customer experience where permitted by law; and
send marketing communications where we are legally permitted to do so.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

3. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Performance of a Contract

We process information where it is necessary to enter into or perform our contract with you.

For example, we need certain information to process your order, arrange delivery, communicate about your purchase and deal with returns or refunds.

Legal Obligations

We may process information where necessary to comply with legal obligations that apply to us.

Legitimate Interests

Where appropriate, we may process information where it is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests.

These interests may include protecting our business and customers, preventing fraud, maintaining website security, providing effective Customer Care and improving our services.

Consent

Where the law requires your consent, we will ask for it before carrying out the relevant processing.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. How We Share Personal Information

We do not sell your personal information.

However, operating an online shop requires certain information to be disclosed to service providers and other parties that help us provide our services.

Depending on the services involved in your transaction or use of our website, we may share necessary personal information with categories of recipients such as:

e-commerce and website service providers;
payment processors and payment service providers;
order-processing and fulfilment service providers;
delivery, logistics and tracking providers;
technology, hosting and cloud service providers;
Customer Care and communications service providers;
fraud prevention and security providers;
analytics and advertising service providers, where permitted by law and subject to applicable consent requirements;
professional advisers, where necessary; and
regulators, courts, law enforcement authorities or other public authorities where disclosure is required or permitted by law.

We aim to disclose only the information reasonably necessary for the relevant purpose.

5. Google Analytics, Google Ads and Meta Advertising

We use Google Analytics to help us understand how visitors use our website and to measure the performance of our online store. This may include information about website visits, pages viewed, interactions, devices and browsers, and actions taken on our website.

We use Google Ads to promote Harrington & Vale and to measure the effectiveness of our advertising campaigns. Information about visits and actions taken on our website may be used to help us understand whether an advertisement resulted in a customer interaction or purchase.

We use Meta advertising technologies, including the Meta Pixel, to measure advertising performance, understand interactions with our website and support relevant advertising across Meta platforms.

Google and Meta may receive and process information in connection with these services.

Where consent is required by applicable law, analytics and advertising technologies that require consent will be used in accordance with your cookie and privacy choices.

You can manage your choices at any time through our Cookie Preferences.

For further information about cookies and similar technologies used on our website, please see our Cookie Policy.

6. Order Fulfilment and Delivery

To process and deliver an order, it may be necessary to provide information such as your:

name;
delivery address;
telephone number where required for delivery;
order details; and
other information reasonably necessary to fulfil and deliver your purchase

to service providers involved in processing, fulfilment, logistics, delivery and tracking.

These parties receive information for the purpose of providing the relevant service.

7. International Transfers

Some of the service providers involved in operating our website, processing orders, providing technology services or delivering purchases may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable UK data protection law to ensure that the transfer is made using an appropriate lawful mechanism and that relevant safeguards are applied where required.

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing Customer Care, managing returns and refunds, maintaining appropriate business records and meeting legal, accounting, tax and regulatory requirements.

Different categories of information may therefore be retained for different periods.

When determining an appropriate retention period, we may consider:

the nature and sensitivity of the information;
the purpose for which it was collected;
whether we continue to need it for that purpose;
contractual requirements;
applicable legal and regulatory requirements;
fraud prevention and security requirements; and
the need to establish, exercise or defend legal claims.

When information is no longer reasonably required, we will take appropriate steps to delete, anonymise or otherwise securely dispose of it.

9. Marketing Communications

Where permitted by law, we may use your contact information to send you information about Harrington & Vale products, offers or promotions.

Where consent is required, we will obtain it.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending service communications that are necessary in connection with an order, return, refund or Customer Care request.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

enabling essential website functions;
maintaining website security;
remembering preferences;
operating the shopping basket and checkout;
understanding how our website is used;
measuring performance; and
advertising or marketing, where applicable.

Cookies or similar technologies that are strictly necessary for the operation of the service may be used without consent where permitted by law.

Where consent is legally required for non-essential cookies or similar technologies, they will be used subject to the applicable consent requirements.

You can manage available cookie choices through the cookie controls provided on our website and, where applicable, through your browser settings.

11. Your Data Protection Rights

Depending on the circumstances and the lawful basis for processing, UK data protection law may give you rights including:

the right of access — to request information about the personal data we hold about you and obtain a copy;
the right to rectification — to ask us to correct inaccurate or incomplete personal information;
the right to erasure — to request deletion of your personal information in circumstances where this right applies;
the right to restrict processing — to request restriction of certain processing in applicable circumstances;
the right to data portability — to receive certain personal information in a portable format where this right applies;
the right to object — to object to certain processing, including certain processing based on legitimate interests;
rights relating to automated decision-making, where applicable; and
the right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may be subject to conditions and exemptions under applicable law.

12. Your Right to Object to Direct Marketing

You have the right to object to the use of your personal information for direct marketing purposes.

If you ask us to stop using your personal information for direct marketing, we will respect your request as required by applicable law.

13. Exercising Your Rights

To exercise an applicable data protection right or ask a question about how we handle your personal information, please contact:

Harrington & Vale — Customer Care

Email: customercare@harrington-vale.com

Customer Care Hours:
Monday–Friday: 10:00 am–6:00 pm (UK time)

We may need to request information reasonably necessary to verify your identity before acting on certain requests.

We will respond to valid requests within the time required by applicable data protection law.

14. Complaints

If you have concerns about how Harringtons & Vale handles your personal information, please contact us first so that we can investigate your concerns.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Security

We take appropriate organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

16. Third-Party Websites and Services

Our website may contain links to websites, services or platforms operated by third parties.

Their handling of personal information is governed by their own privacy practices and policies. We encourage you to review the relevant privacy information when using third-party services.

17. Children

Our products and services are not intended to be purchased by children who do not have the legal capacity to enter into the relevant transaction.

We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services.

18. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to our services, business practices, technologies or legal requirements.

The current version will be made available on our website.

19. Contact Us

For questions about this Privacy Policy, your personal information or your data protection rights, please contact: