Shipping & Delivery Policy

At Harrington & Vale, we aim to provide a clear, reliable and straightforward delivery experience.

This policy explains how order processing, delivery, tracking and delivery-related issues are handled.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Processing time refers to the time required to prepare your order before it enters the delivery network.

Processing time is separate from the estimated delivery time.

Estimated Delivery Time

Our estimated standard delivery time is:

5–10 business days after order processing.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including disruption within delivery networks, customs procedures, severe weather, public holidays or other significant logistical events.

We will take reasonable steps to assist where a significant delay affects your order.

Nothing in this section limits your statutory rights concerning delivery.

Free Standard Delivery

Harrington & Vale provides free standard delivery on all orders.

There is no standard delivery charge added to your order.

Order Tracking

Where tracking is available, tracking information will be provided once your order has entered the delivery network.

Please note that tracking information may not become active immediately after a tracking number has been issued. In some cases, the carrier may require additional time to update the tracking status.

Multiple Parcels

Orders containing more than one item may occasionally be delivered in separate parcels.

Where this happens, you will not be charged any additional standard delivery cost.

Where separate tracking information is available for individual parcels, it may be provided separately.

Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your delivery details carefully before completing your purchase.

If you notice an error in your delivery information, contact our Customer Care team as soon as possible:

Email: customercare@harrington-vale.com

We will make reasonable efforts to assist before the order has progressed too far through processing or delivery.

However, we cannot guarantee that delivery information can be changed once processing or dispatch has begun.

Delivery Delays

Occasionally, orders may take longer than the estimated delivery period.

If your order has not arrived within the expected timeframe, please contact Customer Care so that we can investigate the delivery status and assist you with the appropriate next steps.

A delay does not remove any rights you may have under applicable UK consumer law.

Missing Orders

If tracking indicates that an order has been delivered but you have not received it, please:

check the delivery location and any safe place that may have been used;
check with other members of your household where appropriate; and
contact our Customer Care team if you are still unable to locate the parcel.

We will review the available delivery information and assist with the appropriate investigation.

Incorrect Delivery Information Provided by the Customer

If a delivery is affected because the address or other delivery information provided at checkout was incorrect or incomplete, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be redirected after it has entered the delivery process.

This does not affect your rights where a delivery problem is caused by Harringtons & Vale or a service provider acting on our behalf rather than by incorrect information supplied by you.

Undeliverable or Returned Parcels

If a parcel is returned because delivery could not be completed, please contact Customer Care.

We will review the circumstances of the order and advise you of the available next steps.

Any action taken will depend on the circumstances and your applicable statutory rights.

Damaged Parcels or Items

If your order arrives damaged, or an item inside the parcel is faulty, incorrect or not as described, please contact our Customer Care team as soon as reasonably possible.

Please provide your order number and details of the issue. We may reasonably ask for photographs to help us assess and resolve the problem.

Where we are responsible for the issue, you will not be required to bear the necessary cost of correcting it.

Please refer to our Returns & Refund Policy for further information.

Customer Care

For questions about processing, delivery, tracking, delayed orders or delivery issues, please contact:

Harrington & Vale — Customer Care